Question-answer

  • How do I book a room at your hotel?

    The site has a form of «room reservation» through which you can book a room in real time.

    • choose your check-in date
    • indicate arrival date
    • select room category
    • indicate how many rooms need to be booked
    • click the «Book Now» button
    • fill in the form with all the necessary information, click «Continue»
    • select a payment method and click «Book»

    You will be sent a letter with detailed information about the reservation.

  • Payment methods

    Payment in cash at the hotel (non-guaranteed reservation).
    This reservation will be canceled after 6:00 pm if you do not warn of late arrival.

    Payment by credit card for one night’s stay (guaranteed reservation).
    In this case, the reservation is not canceled within 24 hours.

    Bank Transfer.
    Accommodation can be paid by bank transfer. To do this, you must send the details of the company and the accounting department will invoice.

  • Can I use my credit card without fear?

    All information when paying by credit card is transmitted over a secure connection in encrypted form using the SSL (Secure Sockets Layer) protocol.
  • Are taxes /breakfast included in the room rate?

    Taxes and breakfast are included.
  • Do you provide a transfer service to /from the hotel /airport?

    The service is available on request: tel. 8 (812) 528-56-28 or olga@ladogahotel.ru